Shipping Policy

Thank you for shopping with Family Mart.

Order Processing

All orders are processed within 3 TO 5 business days after order confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Coverage

Family Mart currently delivers across Pakistan.

Delivery Time

Estimated delivery times are:

• Major Cities: 2–5 business days

• Other Areas: 3–7 business days

Delivery times may vary due to weather conditions, public holidays, courier delays, or other unforeseen circumstances.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) on eligible orders. Customers may receive an order confirmation call, SMS, or email before shipment.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before completing your purchase.

Order Tracking

Once your order is shipped, you may receive tracking information through SMS, email, or your preferred contact method.

Incorrect Address

Customers are responsible for providing accurate shipping information. Family Mart is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Delayed or Lost Shipments

While we work with trusted courier partners, delivery times are estimates and cannot be guaranteed. If your order is significantly delayed, please contact our support team for assistance.

Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team. We are happy to assist you.