Refund Policy

At Family Mart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund policy below.

Returns

You may request a return within 7 days of receiving your order. Items must be unused, in their original packaging, and in the same condition as received.

Non-Returnable Items

The following items cannot be returned:

• Personal care and hygiene products

• Opened skincare products

• Used items

• Clearance or sale items

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the item and packaging.

Refund Process

Once your return is approved and inspected, your refund will be processed within 5–10 business days.

Contact Us

For return and refund requests, please contact our customer support team.